From July 2011 to August 2011, the 28 members of the Toronto Community Housing (TCHC) Tenant Communications Strategy and Tenants' Reference Panel convened to ask residents how the TCHC could improve the way it communicates with tenants.
Problems and Purpose
Background History and Context
Organizing, Supporting, and Funding Entities
Participant Recruitment and Selection
Methods and Tools Used
What Went On: Process, Interaction, and Participation
Influence, Outcomes, and Effects
Analysis and Lessons Learned
Data was sourced from OECD (2020), Innovative Citizen Participation and New Democratic Institutions: Catching the Deliberative Wave, OECD Publishing, Paris, https://doi.org/10.1787/339306da-en.