Data

General Issues
Identity & Diversity
Planning & Development
Location
Mauthausen, Gusen, St. Georgen
Austria
Scope of Influence
Regional
Links
http://www.bewusstseinsregion.at
Start Date
End Date
Ongoing
No
Time Limited or Repeated?
A single, defined period of time
Purpose/Goal
Make, influence, or challenge decisions of government and public bodies
Develop the civic capacities of individuals, communities, and/or civil society organizations
Approach
Consultation
Total Number of Participants
150
Open to All or Limited to Some?
Open to All With Special Effort to Recruit Some Groups
Targeted Demographics
Experts
Women
Facilitators
Yes
Facilitator Training
Professional Facilitators
Face-to-Face, Online, or Both
Face-to-Face
Types of Interaction Among Participants
Discussion, Dialogue, or Deliberation
Decision Methods
General Agreement/Consensus
Communication of Insights & Outcomes
Public Report
Public Hearings/Meetings
Type of Organizer/Manager
Non-Governmental Organization
Academic Institution
Type of Funder
Local Government
National Government
Staff
No
Volunteers
No

CASE

Participatory Planning Process: 'Region of Consciousness' Austria

First Submitted By Hans Asenbaum

Most Recent Changes By Scott Fletcher, Participedia Team

General Issues
Identity & Diversity
Planning & Development
Location
Mauthausen, Gusen, St. Georgen
Austria
Scope of Influence
Regional
Links
http://www.bewusstseinsregion.at
Start Date
End Date
Ongoing
No
Time Limited or Repeated?
A single, defined period of time
Purpose/Goal
Make, influence, or challenge decisions of government and public bodies
Develop the civic capacities of individuals, communities, and/or civil society organizations
Approach
Consultation
Total Number of Participants
150
Open to All or Limited to Some?
Open to All With Special Effort to Recruit Some Groups
Targeted Demographics
Experts
Women
Facilitators
Yes
Facilitator Training
Professional Facilitators
Face-to-Face, Online, or Both
Face-to-Face
Types of Interaction Among Participants
Discussion, Dialogue, or Deliberation
Decision Methods
General Agreement/Consensus
Communication of Insights & Outcomes
Public Report
Public Hearings/Meetings
Type of Organizer/Manager
Non-Governmental Organization
Academic Institution
Type of Funder
Local Government
National Government
Staff
No
Volunteers
No

Problems and Purpose

The "Region of Consciousness" public engagement process was designed to involve citizens and local civil society in the development and/or redesign of the Mauthausen and Gusen concentration camps. The need for pubic consultation was determined by the Federal Monuments Office and municipal authorities of the three neighbouring villages - Mauthausen, Gusen, and St. Georgen - supported the idea to let those most affected by the area to answer the question "How can we envision the future of a region, when we are still carrying the traces of a burdened past?" It was hoped that, through consultations, new ideas would be generated for projects and architectural regeneration to overcome the disagreements and conflicts:

  • Between the federal government and local populations regarding the memorial protection status of Nazi SS barracks
  • Between those who want to forget the past and those who want to preserve and honour it
  • Between younger and old generations regarding the historyical importance of the area
  • Between tourists and locals (eg. instance of the former percieving the latter as 'Nazis' and instigating hostilities)

 In the region, the population has been split into two factions. Some want to "draw a line" and bury the past, while others want to be fully informed about it, and thus to recognize the resultant responsibility of the region. Project managers believed that, in order to persuade the former group that it makes sense to engage with the past, the e past events need to be made relevant, useful, and productive for our present time. Knowledge about the past, along with the respectful commemoration of it, can meet and join with the desired benefits for the future. 

Public participation during "Idea Workshops" would allow residents to collectively debate and discuss their visions of the future, in a way that did not deny the region's past while also including new and desirable perspectives for the region's development. The shared development process should ensure that this shared vision of the future is supported by the vast majority of citizens and is filled with life. 

Background History and Context

The history of the Nazi regime still has a great effect on citizens living in the three neighbouring villages of Mauthausen, Gusen and St. Georgen in Austria. The historic legacy is manifest in buildings of the concentration camps in Mauthausen and Gusen and an armament factory of the Nazi regime in St. Georgen. While some of these facilities already function as memorials, it has not yet been decided what to do with others: tear them down, use them for other purposes or also convert them into memorial facilities. The plan of the federal government to put some buildings under monumental protection stirred controversies in the population. Among citizens living in the region, a gap prevails between those, who want to forget and want to live a “normal” life and those who want to investigate and preserve the past. This problem also shows in a generational gap between the older generation closer to the past with some of their parents directly linked to the crimes of the Nazi regime and a new generation that feels more detached from – and sometimes more critical about – the past. Conflicts are also evident between locals and visitors. Memorial tourism often clashes with the need for privacy of locals. Tourists sometimes perceive locals to be directly associated with the horrendous crimes of the past. Sometimes pictures of locals are taken in private settings, rare incidents of hostility towards locals occur. 

Organizing, Supporting, and Funding Entities

The public consultation process was required by the Federal Monumnets Office, Austrian Ministry of Sustainability and Tourism, and the Austrian Society for Environment and Technology - all of which have jurisdiction over the construction and development of public memorials. The process was designed by professionals from the Institute for Conflict Research. The entire process was supported by the surrounding municipalities. 

Project leader:  

  • Alfred Zauner

Project execution:

  • Alfred Zauner
  • Brigitte Halbmayr
  • Paul Mahringer
  • Peter Menasse
  • Michael Patak

Participant Recruitment and Selection

For the six focus groups, experts were chosen and invited by the project managers. Those chosen included experts in science, art and culture, regional development and economic authorities, emigrants from the region, and those working in the field of memorial and historical preservation. 

For the Civic Councils, participants were chosen from those living in each of the three municipalities since they were the most affected by the monuments and "memorial tourism". Participants were randomly selected using the municipal registries. A gender quota of 50% was set and in two of the three citizens’ councils six men and six women participated, while the third council consisted of five men and seven women. No other quotas were in place, however age and occupation appeared mixed in all councils. Age quotas were also set so that the councils would reflect the population and - crucial to this specific project - to ensure inter-generational dialogue. In all, 500 people were chosen by lot and mailed an invitation to participate in the three idea workshops. 36 people were selected from respondents. 

The “Market place of ideas” and the final presentation was open to the public.

Methods and Tools Used

The first phase of the process involved focus groups with targeted audiences including experts and stakeholders. Following the focus groups, three Civic Councils (BürgerInnenrat - which organizers in this case termed "Idea workshops") were held in eaech of the three municipalities. The final event was open to the public and used a Market PLace of Ideas approach during which members of the public - including those who had grown up in the region but now lived abroad - could learn about, discuss, and contribute to the Civic Council's final decisions. 

Civic Councils

In the Civic Councils twelve participants deliberated the future prospects of the region. In this setting a special form of moderation was applied: Dynamic Facilitation, a method developed by Jim Rough (USA) in the early 2000s. He called the original version of Civic Councils, Wisdom Councils. The deliberative process is conceptualized as open, inclusive and dynamic conversation. In the beginning the moderator asks openly, “Considering future prospects of the region, what topic do you find most important, what does your gut tell you is most urgent?” After having collected several topics and decided, what is most important for the group to talk about, the moderator addresses one person at the time and listens. Whatever statement is made the moderator asks open questions in order to deepen the understanding of what has been said. Any idea or sentiment is given space. One person can be speaking for several minutes. The moderator documents everything that is said on four flip charts visible to everyone: Problems, Solutions, Concerns and Facts. Then he or she turns to the next person who wants to speak. This creates an open and inclusive atmosphere. Although all participants hold a conversation with each other, they almost never directly talk to each other, but to the moderator. This way aggression can be ventilated, without directly attacking other participants. Moderators never censor what is said by participants. Even if it is off topic. Dynamic Facilitation means going with the energy of the group. Whatever appears important enough to be said, is welcome. Everything is documented on the flip charts, without exception. As moderators are very curious and eager to listen, this attitude is reflected by other participants. Mostly participants are eager and happy to get a say, but also listen to each other carefully.

While in the first few hours mostly problems are addressed later solutions are discussed. Periodically, the moderator summarizes the discussion so they can be further developed in the following discussions. While most of the time who speaks, depends on who wants to speak and signals this to the moderator, occasionally the word is passed around the circle, so everybody gets to speak. In the end, participants draft a collective statement, in which they gather the ideas they have agreed on. As mentioned earlier, these statements were then presented to the public and discussed with other local citizens and politicians.

Deliberation, Decisions, and Public Interaction

To develop new perspectives for the region, a participatory process was designed by the project managers from the Institute for the Study of Conflicts. Two participatory instruments were employed: focus groups with experts, and so called Citizens’ Councils (BürgerInnenrat), which are made up of twelve randomly selected local citizens who deliberate for one and a half days.

Schedule of Events

11/20/ 2012 

Launch event with the members of the municipal councils of Mauthausen, Langenstein and St. Georgen, at Donausaal Mauthausen

01/2013-03/2013

Focus groups

2/1&2/ 2013

First Idea Workshop, St. Georgen

3/1&2/2103

Second Idea Workshop, Langenstein

3/15&16/2013

Third Idea Workshop, Mauthausen

3/22/2013

Idea Marketplace, Mauthausen

4/26/2013

Public presentation event, Donausaal Mauthausen

Focus Groups

From January to March 2013 six focus groups were organized with experts from: 1) science, art and culture, 2) regional development, 3) economy, 4) emigrants from the region, 5) memorial initiatives and 6) an open focus group.

Civic Councils

In February and March three Civic Councils were organized, one in each village: Mauthausen, Gusen and St. Georgen with the support of municipal authorities.

The innovative element in this project is the idea of dealing with the topic of the Nazi past and our relationship to history, by means of a participatory process. With professional facilitation, residents of the region exchanged views on the difficult and complicated situation in the region. The conversation included perceptions, annoyances, expectations, disappointments, and hopes regarding their region and its history. A sense of community across the generations was felt to be particularly fruitful and was achieved in this participation process through age-related mixing. The youngest participant was 15, the oldest was 76. For many participants, it was precisely this wide diversity with regard to age, life experience and social background that was perceived as particularly positive and as the basis for learning from one another.

Marketplace of Ideas

In March a “Marketplace of ideas” was organized, in which the ideas collected in the three citizens’ councils were presented, discussed, merged and further specified with an open public.

Final Presentation

In April the steps of the project and the collected ideas were presented in a public event in front of a large audience.

Influence, Outcomes, and Effects

The project organizers wrote an extensive report summarizing the results from the focus groups and the Civic Councils. The main topics were: Extending memorial; learning from regional history; future use of remaining buildings and spaces; encounter, dialogue and communication; confident region; networking and new structures.

The three regions founded an association to execute the ideas developed in the project. In the autumn of 2013 a three year plan was developed.

Analysis and Lessons Learned

The participatory process described above has strengths and weaknesses.

Its strengths lie in the dynamic integration of expert knowledge and citizens’ engagement. This way, the knowledge produced through academic specialization and social knowledge through every day experience of the ones directly effected are combined. This doesn’t only enhance the legitimacy of political decisions, but also their quality as multiple sources of knowledge are integrated. The great advantage of civic councils in comparison with deliberative polls, consensus conferences and many formats of citizens’ assemblies lies in the temporary separation of expert knowledge and every day knowledge in the first stage and their integration in the second stage. Other deliberative formats give priority to expert knowledge over citizens direct experience. While in deliberative polls, for example, citizens only deliberate with each other after having been exposed to expert inputs, in civic councils experts do not usually directly influence what participants think or deliberate about. Experts’ knowledge is integrated in the macro process of the project and has an effect on its results, but the ideas of citizen participants aren’t influenced or altered in civic councils.

Civic Councils’ strengths lie in its integrative and inclusive effects. Participants feel free to utter grievances and concerns, while Dynamic Facilitation protects from direct attack. The atmosphere resulting from this method is creative, productive and inclusive. Minority opinions are heard and minority groups are treated with equal respect. The textually open procedure reveals citizens’ true concerns. In the case discussed here, this method enabled a civil and creative discussion every participant enjoyed although a potentially controversial and politically charged topic like the Nazi-past of the own region was discussed. Although many diverging and controversial opinions were uttered the overall civility and cordiality was maintained.

Criticism of the process described above can be uttered concerning the effectiveness of the decisions made and the lacking concreteness of the decisions in the first place. While some very specific projects were defined, others appeared more like blurry ideas or wishes. In the specific case described above, local office holders appear serious and eager to realize many projects developed in the participatory process. The actual effectiveness, however, strongly depends on the officials’ willingness to act as Civic Councils’ outcomes aren’t binding but of merely advisory character.

Moreover, the selection process appears to have some weaknesses. First, why should only twelve participants, who are not elected by the populace, produce political decisions for the whole community? The lot as a tool appears arbitrary and produces a lack of legitimacy. This is especially the case when these twelve represent a large citizenry as Civic Councils can be employed on state level as well. Here it would be advisable (and this is mostly the practice) that several Civic Councils are held. This is also necessary since the deliberative process highly depends on group dynamic. As experience has shown, different Civic Councils concerning the same issue held in the same time period, produce partly diverging (and partly overlapping) results.

Furthermore, the civic councils discussed here proved biased as they showed a large effect of self selection. While invitations were sent out randomly, only around 10% of the invited followed the invitation. This self-selection bias means that usually more educated, verbally eloquent and politically active citizens participate, since there is no obligation to participate as in jury duty. This compromises representativeness.

Summarizing lessons learnt for the future:

  • Separating participatory processes for expert knowledge and every day experience appears of high value. This way both sources of knowledge are treated equally and valuable insights from the every day perspective aren’t lost.
  • Civic Councils prove highly effective when it comes to inclusion and creativity, as well as to dealing with highly contentious issues.
  • The lacking legitimacy through participants’ selection by lot and the bias resulting from the specific group dynamics in each council can be countered by organizing several cvic councils concerning the same topic in proportion to the size of the population.
  • Legitimacy of citizen selection and representativeness could further be enhanced by introducing a participatory duty.

See Also

Dynamic Facilitation

Wisdom Councils / Civic Councils

References

"BürgerInnenräte Bewusstseinsregion Mauthausen – Gusen – St. Georgen," July 2013, http://www.partizipation.at/fileadmin/media_data/Downloads/Praxisbeispiele/Praxisbeispiel_Raster_BR_Mauthausen.pdf  

English-language initial translation of the above document at https://tinyurl.com/CC-Mauthausen

External Links

http://www.ikf.ac.at/pro_BEWUSST.htm (page of the Institute for the Study of Conflicts, German language)

http://tobe.net/index.html (page about the method dynamic facilitation, English language)

https://tinyurl.com/Fokus-Mauthausen (magazine article, English language)

Notes

Lead image: ÖGUT, https://goo.gl/6F62Wz