Data

General Issues
Transportation
Planning & Development
Environment
Specific Topics
Transportation Planning
Public Participation
Location
Hoboken
New Jersey
United States
Scope of Influence
City/Town
Files
Hoboken E-Scooter Report
Links
Case Study Page
Hoboken E-Scooter Report Link
Videos
Electric Scooters in Hoboken
Start Date
Ongoing
Yes
Time Limited or Repeated?
A single, defined period of time
Purpose/Goal
Make, influence, or challenge decisions of government and public bodies
Develop the civic capacities of individuals, communities, and/or civil society organizations
Research
Approach
Consultation
Co-governance
Research
Spectrum of Public Participation
Consult
Total Number of Participants
3100
Open to All or Limited to Some?
Open to All
Recruitment Method for Limited Subset of Population
Captive Sample
General Types of Methods
Long-term civic bodies
Deliberative and dialogic process
General Types of Tools/Techniques
Collect, analyse and/or solicit feedback
Facilitate dialogue, discussion, and/or deliberation
Plan, map and/or visualise options and proposals
Specific Methods, Tools & Techniques
Involved Survey
Legality
Yes
Facilitators
No
Face-to-Face, Online, or Both
Online
Types of Interaction Among Participants
Express Opinions/Preferences Only
Ask & Answer Questions
Information & Learning Resources
Written Briefing Materials
Decision Methods
Opinion Survey
Communication of Insights & Outcomes
New Media
Public Report
Word of Mouth
Type of Organizer/Manager
Local Government
Type of Funder
Local Government
Evidence of Impact
Yes
Types of Change
Changes in civic capacities
Implementers of Change
Elected Public Officials

CASE

Hoboken's online survey on e-scooters

November 17, 2019 Jaskiran Gakhal, Participedia Team
November 13, 2019 jacob
General Issues
Transportation
Planning & Development
Environment
Specific Topics
Transportation Planning
Public Participation
Location
Hoboken
New Jersey
United States
Scope of Influence
City/Town
Files
Hoboken E-Scooter Report
Links
Case Study Page
Hoboken E-Scooter Report Link
Videos
Electric Scooters in Hoboken
Start Date
Ongoing
Yes
Time Limited or Repeated?
A single, defined period of time
Purpose/Goal
Make, influence, or challenge decisions of government and public bodies
Develop the civic capacities of individuals, communities, and/or civil society organizations
Research
Approach
Consultation
Co-governance
Research
Spectrum of Public Participation
Consult
Total Number of Participants
3100
Open to All or Limited to Some?
Open to All
Recruitment Method for Limited Subset of Population
Captive Sample
General Types of Methods
Long-term civic bodies
Deliberative and dialogic process
General Types of Tools/Techniques
Collect, analyse and/or solicit feedback
Facilitate dialogue, discussion, and/or deliberation
Plan, map and/or visualise options and proposals
Specific Methods, Tools & Techniques
Involved Survey
Legality
Yes
Facilitators
No
Face-to-Face, Online, or Both
Online
Types of Interaction Among Participants
Express Opinions/Preferences Only
Ask & Answer Questions
Information & Learning Resources
Written Briefing Materials
Decision Methods
Opinion Survey
Communication of Insights & Outcomes
New Media
Public Report
Word of Mouth
Type of Organizer/Manager
Local Government
Type of Funder
Local Government
Evidence of Impact
Yes
Types of Change
Changes in civic capacities
Implementers of Change
Elected Public Officials

The City of Hoboken's six-month pilot program with Lime electric scooters is ending and they must decide whether to keep the scooters. The program has been very contentious, so they used Involved to gather feedback from a wide audience of residents.

Problems and Purpose

The City of Hoboken began an electric scooter pilot program with Lime and OjO in May of 2019. The program has been controversial from day one, with the OjO contract being cancelled over safety reasons.

Many residents are calling for the program to end, however, the e-scooters have been incredibly popular amongst younger residents and have become an integral part of their daily routine.

City Councilman Michael Russo was unsure whether those speaking out at community meetings and on social media were representative of the entire community. He needed an easy way to hear from all of the stakeholders, including those who don't normally participate in local government decisions.

Background History and Context

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Organizing, Supporting, and Funding Entities

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Participant Recruitment and Selection

The Involved open-ended question was sent out through City Councilman Michael Russo's email list of 11,000, as well as on his social media. Residents can share the question after submission, which led to responses from over 3,100 residents in under a week.

Methods and Tools Used

The city councilmember used Involved's online survey tool to get direct and immediate feedback from residents. The software platform integrated directly with existing contact databases and social media channels to maximize reach, and ensure easy use. 

Specifically, the software delivers single-click surveys in email. Rather than requiring residents to create a new login to a site, this type of delivery simplifies participation while also verifying voters. The councilmember could then access all of the survey data through a custom dashboard that categorized comments and provided a heat map of respondents by demographic data.

What Went On: Process, Interaction, and Participation

1) Over 3,100 responses were gathered from residents over the course of a few days through email and social media. The email response rate was 28%, 10 times higher than industry average.

2) Matched respondents to public voter information in order to verify residency and provide additional demographic data, such as age and gender.

3) Provided a geographic heat map of how people were responding based on voter matched address. The map can be filtered by ward/precinct and demographics.

4) Identified top concerns and arguments for the program amongst over 1,200 submitted testimonials through keyword categorization.

5) Grew the city's database by over 300 contacts from those who responded to the survey from social media or were referred by a friend.

Influence, Outcomes, and Effects

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Analysis and Lessons Learned

Please see full report for analysis of results: https://hubs.ly/H0lNqZj0

See Also

Involved Survey

References

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External Links

Notes