Data

General Issues
Environment
Specific Topics
Water Quality
Climate Change
Location
Melbourne
Victoria
Australia
Scope of Influence
Metropolitan Area
Files
Yarra Valley Water Final Jury Report
Yarra Valley Water response to jury recommendations
Links
https://www.newdemocracy.com.au/2017/02/21/yarra-valley-water-price-submission-process/
Response to Citizens' Jury
Case Study of YWV Citizens' Jury
Videos
Citizens' Jury Snapshot
Start Date
End Date
Ongoing
No
Time Limited or Repeated?
A single, defined period of time
Purpose/Goal
Make, influence, or challenge decisions of private organizations
Approach
Consultation
Spectrum of Public Participation
Consult
Total Number of Participants
29
Open to All or Limited to Some?
Limited to Only Some Groups or Individuals
Recruitment Method for Limited Subset of Population
stratified
Targeted Demographics
Stakeholder Organizations
General Types of Methods
Deliberative and dialogic process
General Types of Tools/Techniques
Facilitate dialogue, discussion, and/or deliberation
Facilitate decision-making
Recruit or select participants
Specific Methods, Tools & Techniques
Citizens' Jury
Speed Dialogue
Sortition
Legality
Yes
Facilitators
Yes
Facilitator Training
Professional Facilitators
Face-to-Face, Online, or Both
Face-to-Face
Types of Interaction Among Participants
Discussion, Dialogue, or Deliberation
Ask & Answer Questions
Information & Learning Resources
Written Briefing Materials
Expert Presentations
Communication of Insights & Outcomes
Public Report
Type of Organizer/Manager
Government-Owned Corporation
Non-Governmental Organization
For-Profit Business
Funder
Yarra Valley Water
Type of Funder
Government-Owned Corporation
Staff
Yes
Volunteers
No
Evidence of Impact
Yes
Types of Change
Changes in how institutions operate
Implementers of Change
Corporations
Formal Evaluation
No

CASE

Yarra Valley Water Citizens' Jury

First Submitted By Lucy J Parry, Participedia Team

Most Recent Changes By Lucy J Parry, Participedia Team

General Issues
Environment
Specific Topics
Water Quality
Climate Change
Location
Melbourne
Victoria
Australia
Scope of Influence
Metropolitan Area
Files
Yarra Valley Water Final Jury Report
Yarra Valley Water response to jury recommendations
Links
https://www.newdemocracy.com.au/2017/02/21/yarra-valley-water-price-submission-process/
Response to Citizens' Jury
Case Study of YWV Citizens' Jury
Videos
Citizens' Jury Snapshot
Start Date
End Date
Ongoing
No
Time Limited or Repeated?
A single, defined period of time
Purpose/Goal
Make, influence, or challenge decisions of private organizations
Approach
Consultation
Spectrum of Public Participation
Consult
Total Number of Participants
29
Open to All or Limited to Some?
Limited to Only Some Groups or Individuals
Recruitment Method for Limited Subset of Population
stratified
Targeted Demographics
Stakeholder Organizations
General Types of Methods
Deliberative and dialogic process
General Types of Tools/Techniques
Facilitate dialogue, discussion, and/or deliberation
Facilitate decision-making
Recruit or select participants
Specific Methods, Tools & Techniques
Citizens' Jury
Speed Dialogue
Sortition
Legality
Yes
Facilitators
Yes
Facilitator Training
Professional Facilitators
Face-to-Face, Online, or Both
Face-to-Face
Types of Interaction Among Participants
Discussion, Dialogue, or Deliberation
Ask & Answer Questions
Information & Learning Resources
Written Briefing Materials
Expert Presentations
Communication of Insights & Outcomes
Public Report
Type of Organizer/Manager
Government-Owned Corporation
Non-Governmental Organization
For-Profit Business
Funder
Yarra Valley Water
Type of Funder
Government-Owned Corporation
Staff
Yes
Volunteers
No
Evidence of Impact
Yes
Types of Change
Changes in how institutions operate
Implementers of Change
Corporations
Formal Evaluation
No

Yarra Valley Water is the water provider for nearly 2 million people in Melbourne. In 2017, they enlisted the help of a Citizens' Jury to help develop its five year price plan.


Note: the following entry is a stub. Please help us complete it.


Problems and Purpose

Yarra Valley Water (YVW) is a water provider in Victoria, Australia providing water for nearly two million people in Melbourne. Every five years they are required to carry out a price review and submit relevant recommendations to the governing body, the Essential Services Commission [1]. In preparation for their 2018-2023 price review, YVW undertook a citizens’ jury.

The purpose of the jury was to help inform YVW’s price review with the considered view of their customer base, balancing the need for increased services, a growing population and improving infrastructure with the public’s willingness to pay increased rates. Making these decisions inevitably a number of trade-offs, such as improving infrastructure at the cost of increasing rates and possible service disruption. The backdrop is climate change and the increased unpredictability of rainfall which consequently affects water provision.

In addition, this is an issue that is low on most people’s priorities and is sometimes a service that is taken for granted. Therefore, there is not much in the way of public debate around the topic and little public knowledge about the complexities involved [2].

The jury was asked to find a balance between price and services that is fair for everyone.

Background History and Context

Yarra Valley Water worked with newDemocracy Foundation and MosaicLab to organize their citizens’ jury. Both the latter organisations are well-known in the field of deliberative practice in Australia. This was for the first time that YVW had undertaken such a process.

Organizing, Supporting, and Funding Entities

Yarra Valley Water convened the citizens’ jury and enlisted newDemocracy Foundation and MosaicLab for the design, organization and facilitation of the process. 

Participant Recruitment and Selection

Participants were recruited through a random sample stratified for age, gender, household type (e.g. property owner, tenant) and locality [3]. Two modifications were used to make the sample most relevant for YVW. 10% of the jury were business members, since this group makes up a substantial usage of YVW services. In addition, YVW had developed eight customer ‘personas’, ‘representing the different value-sets across our customer base’ [4] which were also incorporated into the selection process.

Invitations were sent out to an initial 29,000 people through a mix of both electronic and traditional mail [5].

Methods and Tools Used

Citizens' Jury

Speed Dialogue

Sortition

What Went On: Process, Interaction, and Participation

The jury met over five days across three months, deliberating for a total of 40 hours. Prior to the process, they were provided with an information pack with relevant information. The jury were not asked to consider a specific proposal or recommendation in advance, but presented with the challenge and general issue and asked to come up with recommendations [6].

A stakeholder reference group was set up to guide the process and these stakeholders helped select the expert witnesses that jurors heard from on Day 2 of the jury. Jurors also had the opportunity to select speakers that they wanted to hear from on Day 3. On Day 4, the jury began to work through their initial ideas into recommendations through meeting with the board of YVW in speed dialogue sessions. The aim of this was to test out the jury’s ideas and their viability. The jury prepared ten recommendations that were collated into their final report and presented to the board of directors of YVW on Day 5 of the jury.

Influence, Outcomes, and Effects

Yarra Valley Water pursued all of the jury recommendations: eight in full and two with variations [7]. YVW also state that the jury process has

‘informed the way we work – particularly, how we seek insights and feedback from our communities and engage with them to deliver our services. The outcomes from the jury process have provided a platform to ensure we have a clear understanding of our customers’ needs and expectations’ [8].

Analysis and Lessons Learned

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See Also

References

[1] Yarra Valley Water (2017). Citizens' Jury to help determine water services and pricing. Available at: https://www.yvw.com.au/about-us/news-room/citizens-jury-help-determine-water-services-and-pricing

[2] newDemocracy Foundation (2017). Yarra Valley Water Price Submission Process 2017 Strategic Design. newDemocracy Foundation. Available at: https://newdemocracy.com.au/wp-content/uploads/2017/02/docs_activeprojects_yarravalley2017_nDF_VW_PriceSubmissionProcess_StrategicDesign_2017_FINAL_7_March_2017.pdf

[3] ibid.

[4] Yarra Valley Water (2017). A customer-led price submission. Yarra Valley Water. Available at: https://www.yvw.com.au/about-us/our-strategy/price-review-and-determination/customer-led-price-submission

[5] newDemocracy Foundation (2017). Yarra Valley Water Price Submission Process 2017 Strategic Design. newDemocracy Foundation. Available at: https://newdemocracy.com.au/wp-content/uploads/2017/02/docs_activeprojects_yarravalley2017_nDF_VW_PriceSubmissionProcess_StrategicDesign_2017_FINAL_7_March_2017.pdf

[6] Yarra Valley Water (2017). A customer-led price submission. Yarra Valley Water. Available at: https://www.yvw.com.au/about-us/our-strategy/price-review-and-determination/customer-led-price-submission

[7] Yarra Valley Water (2018) Our response to the Citizens' Jury's recommendations. Yarra Valley Water. Available at: https://www.yvw.com.au/about-us/news-room/our-response-citizens-jurys-recommendations

[8] Yarra Valley Water (2017). A customer-led price submission. Yarra Valley Water. Available at: https://www.yvw.com.au/about-us/our-strategy/price-review-and-determination/customer-led-price-submissionhttps://www.yvw.com.au/about-us/our-strategy/price-review-and-determination/customer-led-price-submission

External Links

Yarra Valley Water

newDemocracy Foundation

Notes