Data

Location
Kingston
Victoria
3364
Australia
Links
https://www.yourkingstonyoursay.com.au/customerservice
Ongoing
No
Staff
No
Volunteers
No

CASE

City of Kingston Customer Service Charter

First Submitted By Lucy J Parry, Participedia Team

Most Recent Changes By Scott Fletcher, Participedia Team

Location
Kingston
Victoria
3364
Australia
Links
https://www.yourkingstonyoursay.com.au/customerservice
Ongoing
No
Staff
No
Volunteers
No

The local government of Kingston in the Australian state of Victoria undertook an engagement process to help refresh their customer service charter. The process involved two deliberative panels: one of community members and one made up of council staff. The aim was to co-design a new customer service charter.


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Problems and Purpose

Background History and Context

Organizing, Supporting, and Funding Entities

Participant Recruitment and Selection

Methods and Tools Used

What Went On: Process, Interaction, and Participation

Influence, Outcomes, and Effects

Analysis and Lessons Learned

See Also

References

External Links

Notes