ClicSalud is a mobile app to that responds to challenges in the availability and usefulness of information regarding public health services by integrating crowdsourced details about prices of medicines and information about the healthcare system in a single platform.
Problems and Purpose
Launched in 2016 by the Ministry of Health, the mobile app ClicSalud was developed in cooperation with the Ministry of ICTs, Colciencias and the National Superintendency of Health. The app includes three functions, "Choose to know", "Your voice in the system", and "Did you know?". Users can report and compare the prices of medicines across various brands and pharmacies, helping them make savings when undergoing a medical treatment. They can also evaluate the quality of health services at their local EPSs (Health Promoting Entities) and IPSs (Healthcare Providing Institutions). Through the inputs of citizens regarding the quality of the health units and the services received, the National Superintendency of Health seeks to strengthen its mechanisms of inspection, surveillance and control of services at the territorial level. Additionally, ClicSalud offers access information on the rights and duties of citizens and workers within the social security framework and provides users with updated information about various diseases like Denghe, Zika and Chikungunya. This is an example of democratic innovations that respond to challenges in the availability and usefulness of information regarding public services, integrating crowdsourced details about the prices of medicine, the quality of healthcare and current developments in the system in a single trusted platform.